Fees and Policies

Appointments

Consultation is on appointment basis. Please book for a longer appointment if you have multiple or complex issues. Urgent medical cases will be seen as promptly as possible.

Fees

Standard appointments and standard acupuncture services are bulk billed. Some procedures and appointments are privately billed. Please contact our friendly reception staff regarding the fees related to your appointment or procedure.

Cancellation Policy

Missed or cancelled appointments with less than 4 hours notice will incur a fee of $50. No part of this fee can be claimed back from Medicare or private health funds. This fee needs to be paid prior to booking next appointment.

We understand that unplanned issues can come up and you may need to cancel an appointment. If that happens, we respectfully ask that scheduled appointments to be cancelled at least 4 hours in advance. For morning appointments this mean it needs to be cancelled on the day prior to the booked appointment.

This policy will enable our doctors to be available for the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. We appreciate your understanding and cooperation.

Privacy policy

Patients can view our privacy policy here.

Health information policy and consent

Patients can view our health information policy and consent form here.

Prescription & referral renewals

Patients are required to have an appointment to renew prescriptions and referrals.

Patient recall

Our clinic is committed to preventative care. From time to time you may be contacted by our clinic staff to book an appointment for preventative care, follow up review, pathology results and immunisation.

Home visits

Home visits can be arranged for our regular patients if they have a condition that prevents them from coming into the clinic and if they live within a reasonable distance. However there will be extra charges for this service. Please contact our receptionist staff for arrangement and fees involved.

Patient feedback

Confidential and anonymous questionnaires, for patients, are supplied intermittently. There also is a patient feedback box located at the reception desk. Please contact the clinic’s reception staff or your doctor for any complaints. Alternatively complaints can be addressed to the Office of the Health Ombudsman at PO Box 13281 George Street, Brisbane Qld 4003.