Fees and Policies
Bulk billing & concessions
We generally bulk bill eligible standard, long and weekend consultations for children under 16 and patients with a Pensioner Concession Card, Health Care Card or DVA Gold Card. Bulk billing arrangements depend on your treating doctor, appointment type and individual clinical needs. Some appointments, procedures and other services may incur a private fee.
Appointments
Consultation is on appointment basis. Please book for a longer appointment if you have multiple or complex issues. Urgent medical cases will be seen as promptly as possible.
Consultation fees
The fees below apply to private patients attending face-to-face appointments.
| Service / appointment | Total fee | Medicare rebate | Out-of-pocket cost |
|---|---|---|---|
| Standard consultationWeekdays · MBS item 23 | $95.00 | $45.05 | $49.95 |
| Long consultationWeekdays · MBS item 36 | $135.00 | $87.10 | $47.90 |
| Standard consultationSaturday before 1 pm · MBS item 23 | $105.00 | $45.05 | $59.95 |
| Long consultationSaturday before 1 pm · MBS item 36 | $145.00 | $87.10 | $57.90 |
| Standard consultationSaturday from 1 pm and all Sunday · MBS item 5020 | $120.00 | $58.65 | $61.35 |
| Long consultationSaturday from 1 pm and all Sunday · MBS item 5040 | $160.00 | $100.55 | $59.45 |
Medicare rebates depend on patient and provider eligibility and the applicable item requirements. Weekend rates apply from 1 pm Saturday, all Sunday and on public holidays, subject to clinic opening hours.
For short or extended consultations and other services, please contact reception to confirm the fee before booking.
Skin checks
Please book skin checks with Dr Eugene Lim or Dr Nyi Nyi Hlaing.
Skin checks are bulk billed for concession card holders.
| Service / appointment | Total fee | Medicare rebate | Out-of-pocket cost |
|---|---|---|---|
| Skin checkPrivate patient · MBS item 23 | $95.00 | $45.05 | $49.95 |
| Skin checkPrivate patient · MBS item 36 | $145.00 | $87.10 | $57.90 |
| Skin checkConcession card holders · MBS items 23 / 36 | Bulk billed | Bulk billed | $0.00 |
Acupuncture
Dr Sai – Needle acupuncture
Acupuncture is bulk billed for eligible Medicare patients. Out-of-pocket cost: $0.00.MBS items 193 / 197
Dr Sai does not offer laser acupuncture.
Dr Kong – Needle and Laser acupuncture
Dr Kong normally sees new patients for needle and laser acupuncture in an item 197 consultation. All laser acupuncture consultations with Dr Kong are billed under item 197.
Please book laser acupuncture as a long consultation.
| Service / appointment | Total fee | Medicare rebate | Out-of-pocket cost |
|---|---|---|---|
| Needle acupuncturePrivate · MBS item 193 | $80.00 | $44.30 | $35.70 |
| Needle acupunctureConcession · MBS item 193 | $70.00 | $44.30 | $25.70 |
| Needle acupuncturePrivate · MBS item 197 | $130.00 | $85.80 | $44.20 |
| Needle acupunctureConcession · MBS item 197 | $110.00 | $85.80 | $24.20 |
| Laser acupuncturePrivate · Long consultation · MBS item 197 | $160.00 | $85.80 | $74.20 |
| Laser acupunctureConcession · Long consultation · MBS item 197 | $130.00 | $85.80 | $44.20 |
Payment & fee enquiries
Payment is required on the day of your appointment. Concession prices apply to eligible patients with a valid concession card. Please contact reception to confirm the fee for your appointment.
Call 07 3287 2224.
Travel medicine, commercial licence medical, sports related medical, work related consults and insurance consults are privately billed, NOT covered by Medicare.
Work related consults can only be billed to work insurance or employer once there is an approved case claim number. Otherwise patients will need to pay privately and get refunded by their employer after getting an approved case claim number.
Please contact our friendly reception staff regarding the fees related to your appointment or procedure if you have any questions.
Cancellation Policy
Missed or cancelled appointments with less than 24 hours’ notice will incur a fee of $50 (Standard Consultation) or $100 (Long Consultation). No part of this fee can be claimed back from Medicare or private health funds. This fee needs to be paid prior to booking next appointment.
This policy will enable our doctors to be available for the needs of all our patients. When a patient does not show up for a scheduled appointment, another patient loses an opportunity to be seen. We appreciate your understanding and cooperation.
Privacy policy
Patients can view our privacy policy here.
Health information policy and consent
Patients can view our health information policy and consent form here.
Prescription & referral renewals
Patients are required to have an appointment to renew prescriptions and referrals.
Patient recall
Our clinic is committed to preventative care. From time to time you may be contacted by our clinic to book an appointment for preventative care, follow up review, pathology results and immunisation. Please note these recall appointments may incur a private fee and you may be eligible to receive your Medicare Refund Rebate.
Home visits
Home visits can be arranged for our regular patients if they have a condition that prevents them from coming into the clinic and if they live within a reasonable distance. However there will be extra charges for this service. Please contact our receptionist staff for arrangement and fees involved.
Patient feedback
Confidential and anonymous questionnaires, for patients, are supplied intermittently. There also is a patient feedback box located at the reception desk. Please contact the clinic’s reception staff or your doctor for any complaints. Alternatively complaints can be addressed to the Office of the Health Ombudsman at PO Box 13281 George Street, Brisbane Qld 4003.